Return & Exchanges

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

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Last updated: April 2024

1. General

2. Damages and Issues

3. Exchanges

4. Refunds

1. general

We offer a 14-day return policy, and you may request a return within 14 days of receiving your order. To qualify, items must be unused, unworn, with all original tags attached, and in the original packaging, and a receipt or proof of purchase is required. Refunds are only issued after the returned item has been received and inspected, and we do not accept “refund-only” requests without a product return.

 

For returns due to personal preference or non-quality-related reasons, the customer is responsible for return shipping costs. There is no restocking fee, however a flat return shipping fee of $20 USD will be deducted from your refund to cover return shipping and handling costs. Original shipping fees (if any) are non-refundable.

 

To start a return, please contact our customer service team at support@shoplbora.com with your order details and photos of the item to confirm it is in resellable condition. Once your return request is approved, we will provide the return warehouse address and further instructions. Items sent back without prior approval will not be accepted or refunded.

2. damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at support@shoplbora.com.