shipping-policy

Shipping Policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

We will process your return and refund request within 48 hours

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@shoplbora.com with your order details.

Our customer service team will review your request and provide further instructions once the return is approved, including the return warehouse address.

Please note that items sent back without prior return authorization will not be accepted or refunded.

Shipping Options

Price

Free Shipping

Free

2-10 Day Shipping (Order under $99)

Free

2-4 Day Shipping

1-2 Day Shipping

Based on total order weight

NOTE: While we do our best to ensure timely delivery, shipping times are estimates and may be affected by carrier delays.

Friendly Support

Free Shipping

Secure Online
Payment

Money-back

guarantee

International Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Shipping Options

Estimated delivery time

Price

Fed Express

20-30 Day Shipping

Based on total order weight

DHL Express

30-45 Day Shipping

Based on total order weight

Alibaba Express

45 Day Shipping

Based on total order weight

Alibaba Express

45 Day Shipping

Based on total order weight

NOTE: While we do our best to ensure timely delivery, shipping times are estimates and may be affected by carrier delays.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at support@shoplbora.com. We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

Is it free shipping?

All orders in our store enjoy free shipping USA. However, due to high demand during promotional periods, some items may temporarily go out of stock. When this happens, we source products globally to fulfill your order, which may result in slightly longer delivery times. We appreciate your patience and understanding as we work to get your items to you as soon as possible.

How long does it take to receive my order?

Orders will be processed within 2-3 business days (Monday to Friday, excluding holidays). If your order contains any Archives item(s), please allow an additional 2-3 business days to process. Archives items will be shipped separately from regular items

How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address:
USA: FedEx, DHL
China: DHL, SF Express
Hong Kong SAR: Local Express Courier, SF Express
Macau SAR: SF Express
Japan: FedEx, Sagawa, Yamato
Korea: FedEx, Lotte
Singapore: FedEx, Crane

What are your shipping costs?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there.

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. You can check out our
delivery options table.

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.